Returns & Exchanges – Supersoft Scarves

Returns & Exchanges

Hassle Free Returns

You may request an exchange or refund within 28 days of receipt of your order. For Sale items, this period is reduced to 14 days. 

Please email us at hello@supersoftstyle.co.uk quoting your order number to request a return. Note that items must reach us in the same condition received by you, and must be unworn, unwashed and in their original packaging with labels attached. Whilst delivery is free, customers return items at their own expense and risk, we recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit.
Please note items bought as presents can be exchanged to another item, but can only be refunded to the original cardholder.